Practical guides on LLM agents, field notes on conversational AI and customer experience, interviews with builders, and the lists the industry argues about.
The flagship pieces: researched lists and practical pillar guides.
The 2027 edition of Engatica's AI influencers list — researchers, builders, founders and analysts shaping how AI agents and LLMs are built and used.
Security researchers, threat-intelligence leads, journalists and practitioners worth following in 2027 — the updated Engatica cybersecurity influencers list.
Researchers, founders and operators leading in AI and technology in 2027 — the updated edition of one of Engatica's most-linked listicles.
The builders whose frameworks, evals and research the agent era runs on.
Agent frameworks used across the industry
LLM tooling and the most-read practitioner blog in agents
The reference text for building LLM systems
The AI engineer community's town square
LLM engineering education at massive scale
Data frameworks for LLM applications
Summaries of notable AI interviews, and briefings on the themes builders keep returning to.
A summary of Mark Zuckerberg's Sources podcast interview with Alex Heath: how he uses Meta's Muse AI agent, its pricing and privacy design, Llama 4 and teen safety.
A summary of Fei-Fei Li's Hoover Institution interview with Stephen Kotkin: coming to the US at 15, physics at Princeton, ImageNet, World Labs and how America should handle AI.
A summary of Mark Zuckerberg and Alexandr Wang's Cheeky Pint interview with John Collison: Muse Wonder, the $100 billion compute bet, agentic commerce and how Meta rebuilt its AI lab.
A summary of Daniel Kokotajlo on Joe Rogan #2551: the Hugging Face hack, chain-of-thought monitoring, the OpenAI equity dispute, AI 2027 timelines and AI 2040 Plan A.
A summary of Jeffrey Ladish's interview on The Diary Of A CEO: his account of the OpenAI agent incident, containment, AI leaders, jobs, alignment and his five futures.
A summary of Sam Altman's interview on Raj Shamani's Figuring Out podcast: India, the GPT-4 compute bet, the early ChatGPT launch, two ways AI could go wrong, and his advice to founders.
Profiles of the founders, researchers and operators shaping AI and customer experience.
Pascal Bornet spent about 20 years as a senior executive at McKinsey & Company and EY, where, according to his publisher Wiley, he helped hundreds of …
Shep Hyken is a customer service and customer experience expert and the Chief Amazement Officer of Shepard Presentations. He founded Shepard Presentat…
Adrian Swinscoe describes himself as a former teacher, economist, analyst, corporate strategist and business developer. He writes that he has spent mo…
Dan Gingiss is an international keynote speaker and customer experience expert. His speaking draws on a 20-year professional career that included lead…
Colin Shaw was a senior executive at a large telecoms company, where he led 3,500 people in sales, marketing and customer service. He founded Beyond P…
Elise Quevedo describes herself as an author, speaker, storyteller and analyst. Her website says she helps individuals and brands share their message …
Engatica is an independent publication about applied AI: LLM agents, large language models, conversational technology and the customer experience they are reshaping. It publishes practical guides, analysis, interviews, book reviews and researched lists of the people building with AI.
Guides on AI agents and LLMOps, an operating guide for AI customer support, CX analysis, innovator profiles and interviews, annual rankings such as the Power List, and reviews of the classic AI and data books.
Editorially, weighted towards shipped, widely used work and demonstrated influence on practice — vendor marketing reach counts for nothing. Lists are reviewed quarterly, and nominations are open year-round.